Dear

Thank you for getting in touch with us to provide your feedback. 

We plan for every event and use a process that reviews past events and ticket sales information in order to determine which outlets should be open and the staffing resources required.

On some occasions, late surges in ticket demand can result in food and beverage outlets being closed that otherwise would have been open. 

We continue to review each major event to try and ensure our food and beverage outlet plan is correct, to deliver the best fan experience. I'm sorry for the experience you had at INSERT EVENT, your feedback has been passed on to our Food & Beverage management team. 

I hope that we have the opportunity to welcome you back to a future event at Optus Stadium, thank you again for taking the time to contact us.