Dear

Thank you for getting in touch with us to provide your feedback. We have been reviewing our configurations to ensure that everyone can leave the stadium safely. The side of Gate D that you are referring to was not designed as an exit point following a major event. 

Whilst we have previously used this side of Gate D, we have determined that having it open causes a bigger safety issue for all patrons, due to the congestion of people trying to all exit through this narrow gate. I have passed your feedback onto our Event Management team.