Thank you for your enquiry regarding the Enhanced Experiences for the upcoming Metallica concert on Saturday 1 November 2025 at Optus Stadium. 

All package purchasers will be contacted 3-5 days prior to the event date with the event schedule, check-in location, time and instructions on where to pick up package inclusions. Such information will be sent by SUPER to the e-mail address or telephone number provided at the time of purchase. 

If you have not received this 3 days before the show, please contact SUPER immediately via the following link - METALLICA - Customer Service Inquiry Form