Hi XXXX,

Thank you for taking the time to contact us regarding your experience at INSERT EVENT We’re very sorry to hear about your concerns and we appreciate you bringing this to our attention.

At VenuesLive, we are committed to providing a safe and enjoyable environment for all guests. We work closely with a number of stakeholders including the event organisers and security team to ensure that appropriate measures are in place to discourage and respond to any illegal or unsafe behaviour. Your feedback helps us identify areas for improvement, and we will be reviewing our event management and event cleaning procedures to address the issues you’ve raised.

Please know that your comments have been shared with our event operations and security teams for further review. We take these matters seriously and continually strive to enhance the experience for all patrons at our venues.

Thank you again for your feedback and for supporting our events. We hope to welcome you back to a future event under better circumstances.

Regards,