Thank you for your enquiry. 

Optus Stadium has recently moved to Enhanced Digital Ticketing, further information about this including accessing and transferring tickets can be found on the following link - Optus Stadium introduces enhanced digital ticketing system 

There is also further information available on the Ticketmaster website - Mobile Tickets | Ticketmaster.com.au 

If you are still experiencing problems, please see the box office staff on arrival for your event - we have Ticketmaster staff located at each entry gate on event days.